Air Europa deeply regrets what happened, as well as the inconvenience caused to its customers. The airline hopes for a speedy recovery of the affected passengers and is at the disposal of all its customers to assist them,
We flew. I broke the ceiling and all the piping. It's a world that passes through your mind in 20 seconds,
We thought it was the last day of our lives. The pilot told a passenger that we had gone down 500 meters [1,600 feet] in 8 seconds; it was more than just turbulence."
Those not wearing seat belts were thrown into the air, some hitting the roof,
There were people who ended up hanging from the ceiling, very hurt, with their legs dangling. I saw people fly and fall,
From one moment to the next, the plane destabilized and went into a dive. The people who didn't have seat belts went up in the air and hit the ceiling, and they got hurt – those who had seat belts on, not so much,
There are passengers with fractures and injuries to their arms, faces, and legs. There are about 30 people injured. It was a pretty horrible feeling; we thought we were going to die there, but thank God it didn't happen."
You obviously can’t see it. But when you hit it, it’s an abrupt drop,
The sensation was terrifying, feeling like you were falling and that it was never going to end. And you were aware that you were falling at an incalculable speed. And you felt like it was going to end there, that you were going to die,
The pilots asked us to fasten our seat belts because there could be turbulence. They told us that it was a situation that they could not foresee on the radar,
This deceleration can cause unrestrained passengers to move forward with very high speed."
Due to the nature of the turbulence and for safety reasons, it was decided to divert the flight to Natal International Airport in Brazil,
A person was left hanging between the plastic ceiling and the metal roof behind it, and they had to be brought down,
He flew and got stuck in the roof, in the bin,
The aircraft will be checked to determine the extent of the damage."
Those who did not have a seatbelt flew and some remained hooked to the ceiling. It lasted like 3.5 seconds,
I felt the plane falling and I thought, 'It's going to stabilize now',
The plane has landed normally and the injuries of varying degrees that were recorded are already being treated,
A long time after that, there was a very, very slight turbulence, it was barely felt, and from one moment to the next the plane abruptly fell and we all went up,
Our flight bound for Montevideo was diverted to Natal due to strong turbulence,